Service Contract Programs present unique problems to Product Managers.
Service contracts with customers are open-ended arrangements requiring
current participation status to be accessible at all times. Changes
in plan enrollment, suspensions, or cancellations have to be accurate
and current to a variety of users. TOUCHSTONE MSP has over 4
years of experience in managing service contract programs.
Along with
the ability to sign up participants, TOUCHSTONE MSP keeps track
of payments and automatically sends suspension and cancellation letters
when required. Service Work Orders are scheduled and tracked thru payment.
Letters confirming enrollment changes and cancellation are automatically
generated at the time of the activity. Contractor invoices are produced
along with payments for unrepairable customer appliances.
TOUCHSTONE
MSP has the unique ability to support landlord / tenant relationships
for rental properties. The system automatically tracks the changing
tenants from the Customer System to verify service requests while providing
billings to the landlord.
